Terms & Conditions
I offer local tech support with simple, honest terms written in plain English. This ensures we are both protected and you know exactly what to expect from my services.
Terms of Service
1. Service Terms
I offer mobile tech help around Redcliffe and North Brisbane. Please ensure a safe space for me to work and have any login passwords ready so I can help you quickly.
3. Payment Terms
Payment is needed right when the job is finished. You can pay via card or bank transfer on the spot, and I will send an invoice for your records immediately after.
5. Data & Backups
I care about your files, so please back them up before I arrive. While I take great care with your gear, Your Tech Sorted cannot be responsible for any data lost during work.
7. Warranty Policy
I guarantee my work for 30 days. If the exact same issue pops up again due to my service, I will fix it for free. This excludes new problems or any physical accidents.
9. Third-Party Services
When using other software or cloud systems, you follow their specific rules. I cannot control the performance or downtime of services that are run by other companies.
11. Australian Consumer Law
My help includes guarantees under Australian Consumer Law. You are protected if there is a major problem with the service and can seek a remedy or compensation for losses.
2. Quotes & Extra Work
I give upfront estimates based on the initial problem. If I discover a bigger issue while working, I will stop and talk to you about any extra costs before I keep going.
4. Device Repairs & Authorisation
By having me look at your tech, you give me permission to start the repair or diagnosis. You also confirm that the device is yours or that you have the right to fix it.
6. Device Taken Off-Site
If a fix is too big for your home, I may take it to my local workshop. I will give you a receipt and bring it back as soon as it is healthy and ready for you again.
8. Refurbished Parts / Repair Notice
Just so you know, the law requires me to mention that repairs can sometimes lead to data loss and that we might use refurbished parts of the same type to get things working.
10. Privacy & Data Handling
Your privacy is a priority. I only look at files if they are needed for the fix. I never sell your data and follow my strict internal policy to keep your info very safe.
Payment Terms
Settling up is easy. Please complete payment at the end of our session. I take cards or cash on the day. For any digital invoices, kindly pay by the listed date so we can keep your tech support moving forward.
Refurbished Parts / Repair Notice
Under Australian guidelines, please note that some repairs might involve using refurbished parts of a similar type instead of fixing the original piece. Also, please remember that any repair can potentially lead to data loss.
Privacy & Data Handling
Your personal files stay private. I only look at what's necessary to fix the problem or manage a backup. If I ever need to hold data for a transfer, it lives on my secure drives only briefly before being permanently deleted.
Warranty Policy
I offer a 30-day guarantee on my labor. If the exact same glitch pops up again because of my work, I will return to resolve it at no cost. Just note this covers my specific repair, not new accidents or unrelated software bugs.
Third-Party Services
When I assist with tools like the NBN or Microsoft 365, you are covered by their specific user agreements. While I can't control their systems or pricing, I am always here to help you talk to their support teams if needed.